THE POSITION

The Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties under direct supervision of the Assistant Manager or the General Manager. The Desk Clerk is also responsible for assisting management with maintaining the safety of the building site. This position is part time and non-exempt.

KEY RESPONSIBILITIES

1. Screen all visitors to confirm that they are the authorized guests of building residents.
2. Ensure visitors are escorted by tenants at all times.
3. Respond to emergencies as needed.
4. Maintain complete and accurate confidential Building Log. Fill out incident reports as necessary.
5. Enforce the House Rules and Regulations and rules of conduct outlined in the Rental Agreement.
6. Oversee front entry and lobby to ensure absolute cleanliness and security. Perform minor janitorial duties as necessary.
7. Answer phones and operate switchboard and intercom system if necessary.
8. Sort mail.
9. Participate in training to include Fair Housing Law, Facilities Emergency Plan, Emergency Response, Evacuation Procedures, and Violence De-Escalation & Conflict Resolution
10. Provide information to tenants, visitors and applicants concerning house regulations.

REQUIRED SKILLS

• Ability to work tactfully and under stress.
• Ability to read, write and communicate in English.
• Ability to follow directions and work independently.
• Willingness to be on-call, and 24-hour access to a phone.
• Good judgment and common sense; ability to successfully resolve conflicts.
• Honesty and dependability.
• Ability to work with and sensitivity to a diverse, multi-cultural low-income population.
• Ability to maintain confidentiality and to exercise discretion concerning residents’ issues.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Excellent organizational, interpersonal and communication skills.
• Other language capacity is an asset.

SALARY
$11.13 per hour

APPLICATION PROCESS
Submit resume and cover letter to Human Resources, 215 Taylor Street, San Francisco, CA 94102 Fax to 415-771-0813 or e-mail to jobs@tndc.org

ABOUT TNDC
Founded in 1981, TNDC’s mission is to provide safe, affordable housing with support services for low-income people in the Tenderloin community and be a leader in making the neighborhood a better place to live. TNDC now owns and manages 25 buildings that provide homes for 2,500 extremely low-income seniors, families, people with disabilities, low-income wage earners, immigrants and others in the Tenderloin and nearby neighborhoods. In addition, TNDC provides on-site supportive services and resources such as social workers and after-school programs to help residents stabilize their lives and develop a sense of community.