THE POSITION

Under general direction of the Property Supervisor, General Manager II is responsible for the overall operation of a TNDC owned building. Oversees the day-to-day operations of apartment building, including staff supervision, building maintenance, and tenant relations.

ESSENTIAL DUTIES

1. Supervises staff, including assigning and reviewing work, planning, setting and maintaining standards, coordinating staff activities, allocating personnel, addressing employee problems. Selects new employees, recommends transfers and promotions. With approval of Property Supervisor, disciplines, terminates, promotes. Recommends salary increases. Provides orientation and training. Writes performance appraisals. Interprets personnel policies and practices for staff.
2. Creates a positive atmosphere in the building for residents. Responds to requests or complaints and handles resident problem-solving. Interacts with resident council. Participates in resident celebrations and events and work with Activities Coordinator and Tenant Services to develop new activities and programs. Interacts with agencies with services and programs in the building (e.g. Food Bank, Services for Seniors). Coordinates delivery of services, as needed. Communicates with residents’ families, if necessary. Promotes and protects resident rights.
3. Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities.
4. Responsible for HUD regulatory/compliance issues.
5. Responsible for monthly TRACS, and HAP billing, submissions to CAHI/HUD.
6. Complies with HUD and tax credit regulations regarding income certification and other documentation.
7. Performs annual income re-certifications and issues rent increase notices
8. Coordinates with Occupancy Manager on rental of vacant units to qualified applicants. Interviews prospective applicants.
9. Maintains waiting list.
10. Maintains resident certification records on HUD manager (or other HUD compliance) software.
11. Maintains a record of financial transactions with tenants on Rent Roll where applicable.
12. Enforces rental agreements, rules and policies, with particular attention to guest policies and security issues.
13. Monitors financial condition of building, including expenditures and participates in planning the building budget.
14. Monitors rent collection and receivables. Issues legal notices as necessary.
15. Maintains files, records, rental agreements, and other documents and records.
16. Requests purchase of supplies and equipment.
17. Assures that buildings and building exteriors are properly maintained.
18. Conducts regular inspections of buildings and grounds to assure proper sanitation, maintenance and compliance with agency requirements
19. Develops and maintains effective working relationships with community resources, including police and fire departments.
20. Meets regularly with building team to plan work schedules, develops performance plans.
21. Participate in training as required.
22. Submits weekly and monthly required reports.
23. Understands Facility Emergency Plan.
24. Responds to building emergencies and resident crises, including after business hours, as needed.
25. Other duties as assigned.

REQUIRED SKILLS

Knowledge and Skills:

• Ability and willingness and sensitivity to work with a diverse, low-income, multi-ethnic population.
• Sound judgment, excellent assessment, problem solving, and supervision skills.
• Ability to work effectively in teams.
• Effective writing, communication, time management and organizational skills.
• Ability to effectively manage time and paper.
• Ability to respond appropriately in pressure situations; possess an even temperament and strong “people” skills with a commitment to customer service.
• Ability to interface effectively with property management and other staff.

MINIMUM QUALIFICATIONS

• Experience in the administration of HUD subsidy programs.
• Two years experience working in residential property management, preferably in a low-income setting.
• Experience with conflict resolution, crisis intervention and resident relations.
• Knowledge of substance abuse and homelessness issues.
• Supervisory and ‘people skills’ and the ability to effectively multi-task.
• Strong verbal and written communication skills
• Strong organizational and financial management skills.
• Proficiency with computer software applications (familiarity with affordable housing software)

PREFERRED QUALIFICATIONS

• Certified HUD or Tax Credit Manager.
• Experience with Fair Housing regulations.
• Knowledge of residential property management and building systems.

Note: HUD or Tax Credit Manager Certification is a preferred qualification at the time of hire. Upon hire all General Managers II must complete the HUD or Tax Credit Manager certification (depending on the site where they work) within the introductory period (first six months of employment).

SALARY
$42-$45K (DOE) + Excellent Benefits

APPLICATION PROCESS
Submit cover letter and resume to: Human Resources, TNDC, 215 Taylor Street, San Francisco, CA 94102. E-mail to jobs@tndc.org or fax to 415-771-0813

ABOUT TNDC
Founded in 1981, TNDC’s mission is to provide safe, affordable housing with support services for low-income people in the Tenderloin community and be a leader in making the neighborhood a better place to live. TNDC now owns and manages 25 buildings that provide homes for 2,500 extremely low-income seniors, families, people with disabilities, low-income wage earners, immigrants and others in the Tenderloin and nearby neighborhoods. In addition, TNDC provides on-site supportive services and resources such as social workers and after-school programs to help residents stabilize their lives and develop a sense of community.

WOMEN AND PEOPLE OF COLOR ARE ENCOURAGED TO APPLY. EOE.